Privacy Policy & Terms of Service

Last Updated: July 14, 2026

This document constitutes a legally binding agreement governing the manner in which N.T.S I.T SOLUTIONS LTD ("Company", "we", "us", or "our") operates the DueTrace application ("App") and collects, uses, and protects information from its users. By downloading, accessing, or using the App, you unconditionally agree to the terms outlined in this policy. If you do not agree with any part of these terms, you must immediately uninstall and cease using the App.

⚠️ IMPORTANT DISCLAIMER: NATURE OF SERVICE

DueTrace is strictly a digital ledger and personal record-keeping tool. We are NOT a bank, financial institution, payment processor, debt collector, or money transmitter. The App does NOT process, hold, transfer, or facilitate the movement of actual funds.

Any "balance," "debt," or "transaction" displayed is purely a digital memo based on user input. The Company bears absolutely NO responsibility for the existence, legality, accuracy, or settlement of debts, nor for any disputes between users.

1. Information We Collect & How We Use It

1.1 Website Privacy (duetrace.com)

Our marketing website (duetrace.com) is 100% cookieless. We do not use tracking cookies or advertising pixels. To understand our website traffic, we use privacy-friendly analytics (Plausible) which provides anonymous, aggregated statistics without tracking individual identities. Please note that our hosting servers may temporarily log standard technical data (such as IP addresses) strictly for security, anti-fraud, and server stability purposes.

1.2 App Data (DueTrace Application)

  • Account Information & Authentication:
    • Email Address: Required for account creation and primary secure authentication.
    • Phone Number (Optional): If provided, we verify it securely via WhatsApp or SMS to enhance your account's connectivity.
    • Display Name: Provided by you to identify your account to others.
  • Contacts Syncing & Phonebook Data:
    • Address Book Matching: To help you find friends already using DueTrace, the App may request local access to your contacts (READ_CONTACTS). To protect the privacy of your contacts who do not use our service, phone numbers are cryptographically hashed on your device before being sent to our servers for matching. We do not store raw phone numbers of non-users.
    • Custom Names Synchronization: To ensure a seamless experience when you log into DueTrace via a Web Browser or secondary device, the custom names you assign to your ledgers are securely synced to our cloud databases. This is strictly to display the correct names back to you across your devices.
  • Transaction Data: Amounts, currencies, dates, descriptions, and related metadata are stored securely to calculate ledgers and provide cross-device synchronization.
  • Information We DO NOT Collect: No Location Tracking: We do not request, access, collect, or track your GPS, Wi-Fi, or precise geographic location data under any circumstances.

2. User Conduct & Acceptable Use

You agree to use the App strictly for lawful purposes. You explicitly agree NOT to:

  • Use the App to record transactions related to illegal activities (e.g., money laundering, illegal gambling, fraud).
  • Use the App to harass, threaten, or extort other users.

3. Data Storage & Security

We utilize trusted enterprise infrastructure:

  • Supabase: Our primary database provider. We enforce strict Row Level Security (RLS) policies.
  • Amazon Web Services (AWS): For reliable cloud hosting.

4. LIMITATION OF LIABILITY & INDEMNIFICATION

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPLICITLY AGREE THAT:

  • CALCULATION ERRORS & ACCURACY: The App is provided strictly on an "AS IS" basis. We are NOT liable for any mathematical errors, display bugs, or syncing delays. You are strictly responsible for independently verifying all financial figures.
  • USER DISPUTES: We are entirely exempt from any legal, civil, or financial responsibility regarding disputes, unpaid debts, or disagreements between you and other users.
  • INDEMNIFICATION: To the extent permitted by applicable consumer protection laws, you agree to indemnify and hold harmless N.T.S I.T SOLUTIONS LTD from any claims, damages, or legal expenses arising out of your misuse of the App or violation of these Terms.
  • MAXIMUM LIABILITY: In no event shall the Company be liable for any indirect, incidental, or consequential damages resulting from your use of the App.

5. Data Retention & Account Deletion

You have the absolute right to delete your account and all associated data at any time.

  • Navigate to Settings > Profile > Delete Account inside the App. This permanently erases your personal data and ledgers from our active servers.

6. Governing Law & Dispute Resolution

These Terms, your use of the App, and any legal disputes arising out of or related to this agreement shall be governed by and construed strictly in accordance with the laws of the Republic of Cyprus. Any legal action or proceeding shall be brought exclusively in the competent courts located in Nicosia, Cyprus. For users residing within the European Economic Area (EEA), this agreement is also subject to mandatory consumer protection provisions and data subject rights under the General Data Protection Regulation (GDPR) applicable in your country of residence.

7. Changes to This Document

We may update this Privacy Policy & Terms of Service from time to time. If we make material changes, we will notify you via an in-app alert or email before the changes take effect. Your continued use of the App after any modifications indicates your explicit acknowledgment and acceptance of the updated terms.

8. Contact Us